Managing a Multi-Generational Workforce in the Age of AI

Partners: Success Africa About the Speaker: Deborah Bartlett

Deborah Bartlett is a retired Accenture Partner specializing in Human Performance and Change Management. She is also the Founder of the Employability & Entrepreneurship Office at AUI (American University in Morocco).

About the Event

Held online on September 29, 2025, this collaborative leadership training session focused on modern workplace dynamics. The event explored the unique challenges and opportunities of managing a multi-generational workforce in the age of AI, providing leaders with the tools needed to bridge generational gaps.

Key Topics & Agenda

Understanding the 4 Generations: The session dived into the core values and expectations of Baby Boomers, Generation X, Millennials, and Generation Z.

The Technology Eras: Attendees discovered how distinct technological milestones—from television and personal computers to the internet and mobile devices—fundamentally shaped each generation.

Decoding Workplace Behavior: The training uncovered the reasons behind different attitudes and answered the essential question, "Why Do They Act Like That."

Motivating Gen Y and Gen Z: The speaker detailed what drives Gen Z and Gen Y at work. The session explored their specific needs to make an impact, connect to a larger purpose, and utilize AI tools like ChatGPT, Gemini, and Perplexity.

Actionable Management Tips: Supervisors and managers gained actionable tips to motivate and engage their teams. This included specific guidance on structuring feedback, starting conversations with positive reinforcement, and demonstrating how individual tasks fit into the bigger picture.

Empowering Collaboration: The event covered targeted strategies to enable Gen Z to "Get Along with Everybody."

Interactive Q/A: The session concluded with a dedicated Q/A Session where attendees could address specific workplace scenarios.